Reliable logistics
for your car

All companies, whether brokers or carriers, use a site called Central Dispatch to post and find vehicles to transport, the main thing you are paying a company for is access to Central Dispatch. All vehicle transport companies use it, their fees to post your shipment to it may vary, but the site is the same site used across the vehicle shipping industry. At Topline Logistics we of course use this site, however we also have membership access on other VIP websites many brokers do not have access to where only highly rated, reliable and safe carriers are offered membership and also use to book your shipments.

Transport damages are very rare, but unfortunately it does happen in some cases. The most important thing for you to do if your vehicle arrives damaged is to note the damage on your bill of lading (condition report) when you receive the vehicle. The bill of lading is the report that the driver will fill out on pickup, denoting any pre-existing damage(s). Any damage that happens during transport must be marked on this report upon delivery. Failure to do so could drastically halt your damage claim, if it arrives with new damages, WRITE IT on the bill of lading. Inspect your vehicle thoroughly when you receive it. The bill of lading is the single document that releases the carrier of liability once you sign at delivery. Once you write this on the bill of lading, take photos of the vehicle at time of delivery and email us a copy of the Bill of Lading as well as the pictures, or call us right away so we can help you through the claims process.

Great question as all companies may give you a different answer. There is no set in stone amount of lead-time required. Whatever lead-time you can give is fine, don’t worry if you have to hold off until the last minute, if we priced your move correctly, it will usually get picked up within 24 to 48 hours of your first available date.For the most seamless transport we ask you give us at least a 7 day lead-time from your first available ship date.

Yes always! This is another portion of what you pay us for, we verify that the carrier we schedule for you is covered by the required amount of insurance for your vehicle and that it is up to date. There is never any additional cost to you for this coverage, if any company is requiring a fee for coverage you are wasting your money as ALL carriers are required by law to provide cargo coverage. There are however some special cases with rare collectible and classic cars where the vehicle value is far greater than insurance available. At this point we will help get you in touch with purchasing additional insurance for a specific transport.

We do not even ask for payment until we have you confirmed for pickup by a carrier. The deposit that you pay to Topline Logistics is what you pay for our help in setting you up with safe, reliable and fully insured carriers. The fees paid directly to the carrier which you pay the carrier typically when you receive the vehicle is not directly controlled by Topline Logistics. Therefore, any requests for a refund of the carrier’s portion would need to be addressed with the carrier directly. However if the vehicle is excessively late we will do our best to get you some sort of reduction in rate for the delayed delivery.